In case you are not in love with what you have purchased, we allow exchanges done in store only. You can visit our Nere store at, or exchanges via any Strandbags store near you, and they will be able to assist you. Here is our store locator to help you find stores near your area. Unfortunately, we do not allow exchanges done via Australia Post.
Frequently Asked Questions
RETURNS & EXCHANGES
What is your exchange policy?
How do I exchange if I purchased online?
If you wish to exchange an item you have purchased online, please visit our store at, or exchange via any Strandbags store near you. You can locate your nearest Strandbags store by clicking here. Please note we cannot facilitate an exchange when returning via post.
How do I exchange if I purchased in store?
If you wish to exchange an item you have purchased in store, please visit our store at, or via any Strandbags store near you. You can locate your nearest Strandbags store by clicking here.
What is your returns policy?
Suppose you are not completely satisfied with your purchase. In that case, you can return the items within 30 days of receipt by visiting our store, via any Strandbags store or via Australia Post. If you chose to return the item via post, we are unable to refund the cost of postage and packing of an unwanted or unsuitable purchase(s). In returning items, please ensure that the item is in its original condition with all tags attached.
How do I return and item?
Suppose you are not completely satisfied with your purchase. In that case, you can return the items within 30 days of receipt by visiting our store, via our Melbourne locatation or simply at any Strandbags store or via Australia Post.
You must have proof of purchase and the credit card used to make the purchase (if you paid via credit card) when returning the goods. Refunds can only be processed to the same credit card that was used in the purchase transaction.
Return Item In Store
You can visit our store or any Strandbags Store (even if the item was purchased from a different branch) and return the item with the receipt within 30 days. Once the refund has been processed, please allow 1-3 working days for this to reflect in your account. Click here to find the most convenient Strandbags store for you to return your items if you can't make it to our Melbourne store.
Return Items Via Australian Post
Please complete all relevant details on the Returns Slip, including the reason for the return.
Securely repack the items being returned in the original packaging and include the completed Returns Slip. The Returns Label received with your order should be fixed over the original delivery label on the front of your parcel.
Either get a certificate of posting or use a tracked service because you are liable for this purchase until it is returned to us. The Certificate of Posting should be kept in a safe place as it bears a unique reference number used to trace your parcel should it fail to be delivered to us.
Wait for up to 14 business days for your return to be processed.
Please note that we cannot refund the cost of postage and packing for items deemed by you to be unsuitable. Also, we will be unable to make a refund in the event that your parcel is lost without sighting Your Certificate of Posting.
How do I return items if I purchased them online?
Items purchased from our online store can be returned in store or to any Strandbags stores within 30 days of receipt. You must have proof of purchase and the credit card used to make the online purchase (if you paid via credit card) when returning the goods. Refunds can only be processed to the same credit card that was used in the purchase transaction.
Return Item In Store
You can visit our store or any Strandbags Store (even if the item was purchased from a different branch) and return the item with the receipt within 30 days. Once the refund has been processed, please allow 1-3 working days for this to reflect in your account. Click here to find the most convenient store for you to return your items.
Return Item Via Australian Post
Please complete all relevant details on the Returns Slip, including the reason for the return.
Securely repack the items being returned in the original packaging and include the completed Returns Slip. The Returns Label received with your order should be fixed over the original delivery label on the front of your parcel.
Either get a certificate of posting or use a tracked service because you are liable for this purchase until it is returned to us. The Certificate of Posting should be kept in a safe place as it bears a unique reference number used to trace your parcel should it fail to be delivered to us.
Wait for up to 14 business days for your return to be processed.
Please note that we cannot refund the cost of postage and packing for items deemed by you to be unsuitable. Also, we will be unable to make a refund in the event that your parcel is lost without sighting Your Certificate of Posting.
What if the item is faulty?
If your items purchased are faulty, please bring the item(s) in store or to any Strandbags store where the staff will be able to assess the fault and find a suitable form of redress. You can find your nearest Strandbags store by clicking here.
DELIVERY
How do I change my delivery address?
If you have entered the incorrect address on your order, please let us know by contacting us at customercare@neretravel.com.au, and our team will handle the amendments. If your order has already been shipped, please note that amending your order address may cause further delay.
How can I track my order?
How much does delivery cost?
Free delivery on orders over $100.
Do you ship internationaly?
Sorry, we do not ship internationally. We only deliver to mainland Australia and Tasmania presently.
What if I am not at home when my order arrives?
If you are not present during an attempted delivery, a card will be left to inform you where your order can be collected instead. On the other hand, you can nominate someone else to get the delivery for you. Simply prepare an authorisation letter and IDs to authorise someone else to accept the package.
Do I need to sign for delivery?
Yes, a signature upon delivery is required.
Ask if needed when the recipient goes to the mentioned address of the pickup - happened when not at home during an attempted delivery.
Ask if someone else can get the delivery, but with an authorisation letter and IDs to nominate someone else to accept the delivery.
The item I received is not what I ordered?
We take great care in packing your order. In the unlikely event of an item being incorrect when your order is delivered to you, please let us know as soon as possible. You can reach out to us at customercare@neretravel.com.au and the Nere Customer Service Team will reach out to you.
I am missing an item in my order
If you're missing an item in your order, please let us know as soon as possible by emailing us at customercare@neretravel.com.au and the Nere Customer Service Team will reach out to you.
PURCHASING
What payment types do you accept?
We accept Visa, Mastercard, American Express, Paypal, Afterpay, Zip and Apple Pay.
How do I pay with Afterpay?
Nere Travel accepts payments with Afterpay for orders up to $1000!
Add to cart the item you want to purchase and proceed to checkout.
Once you reach Step 3: Payment of checkout, select Afterpay as your payment method and click Confirm and Pay.
You will be redirected to Afterpay, where you will enter your details and proceed to payment.
Once confirmed, you will receive an order confirmation in your email inbox.
Learn more about Afterpay at their help centre.
How do I pay with PayPal?
Nere Travel accepts payments with Paypal with no minimum purchase.
Add to cart the item you want to purchase and proceed to checkout.
Once you reach Step 3: Payment of checkout, select PayPal as your payment method and click Confirm and Pay.
You will be redirected to PayPal, where you will enter your details and proceed to payment.
Once confirmed, you will receive an order confirmation in your email inbox.
Learn more about Paypal at their help centre.
How do I pay with a gift card?
How will I know if my order is successful?
If your order was successful, you will receive an order confirmation email. This will be in either your main inbox or your junk/spam inbox, so please check both of these.
My credit card details are not being accepted
Please check if all the relevant information, such as credit card number, expiry date and CCV, are correct and that your name appears exactly the same as on the card. If everything is correct and you are still experiencing difficulties, please check with your bank or financial institution.
My Afterpay account details are not being accepted
Please check that your details are correct, and if you are still experiencing difficulties, please contact Afterpay Customer Service at 1300 100 729.
My PayPal account details are not being accepted
Please ensure that your details are correct, and if you are still experiencing difficulties, please contact PayPal Customer Service.
How secure is my personal information?
We value your privacy and work hard to ensure that your details are safe and secure. Learn how we keep your details secure in our privacy statement here.